Business to business sales

Tradefor7 sells exclusively to businesses. Because the buyer is not a consumer, the statutory right of withdrawal that applies to consumer distance selling under Dutch and European law does not apply to our sales.

This means orders cannot be returned or cancelled once they have been confirmed. In particular, we do not accept returns for:

• change of mind or a change in the buyer's requirements
• ordering the wrong product, size or quantity
• overstock, slow resale or discontinued lines in the buyer's own range
• goods that have been opened, used, tested, relabelled, price-tagged or resold

When we do accept a return

We will always put right an order that has gone wrong on our side. A return or credit is available where:

• the goods were damaged in transit
• the wrong item was shipped
• the delivery was short against the invoice
• the goods have a manufacturing defect present on delivery

Reporting a problem

Transport damage must be noted on the carrier's delivery documents at the moment of receipt and reported to us within 48 hours of delivery.

All other issues must be reported within 7 calendar days of delivery.

Send your report to info@tradefor7.com with:

• your order number
• a description of the problem and the quantities affected
• photographs of the outer packaging, the shipping label and the goods concerned

How we resolve it

We will review the report and respond within two business days. Where the claim is accepted we will, at our discretion, send replacement goods, issue a credit note against a future order, or refund the affected part of the invoice.

Refunds are made to the bank account from which payment was received, normally within five business days of the claim being approved. Original shipping costs are refunded only where the entire order was defective or incorrectly supplied.

Returning goods to us

Do not send anything back before we have confirmed the return in writing. Unauthorised returns will be refused and returned at the sender's cost.

Where a return is authorised, the goods must be complete, unopened and in their original packaging, without added labels or price stickers. We will provide return instructions and, where the fault is ours, cover the return shipping cost.

Limit of our liability

Our liability in respect of any claim is limited to the invoice value of the goods concerned. We do not compensate indirect or consequential loss.

Contact

Tradefor7, Goudstraat 1-1, 2718 RD Zoetermeer, The Netherlands
info@tradefor7.com | +31 6 22210018